Rug Care and Maintenance


  • Vacuum clean often to prevent any loose dirt and dust. Refrain from using a vacuum cleaner with a rotary brush nozzle on long pile rugs to avoid risk of damaging the yearn and the twisted thread pairs.
  • Remove stains immediately.
  • Rotate your rug to get a more even exposure to sunlight and wear.
  • Occasional professional rug cleaning is recommended. Do not dry clean your rug.


  • Do not pull loose or protruding ends of the yarn; instead neatly clip with a pair of scissors.
  • Hand tufted rugs are meant for indoor use only, so make sure you avoid using in damp areas such as basements, bathrooms and kitchens.
  • Do not soak your rug in any liquids. Hand tufted rugs are sensitive to water so take extra care with the amount of water you use. In case of contact with water/any liquid, quickly soak up with a clean undyed cloth to dry on both sides.


What if?


A new hand tufted rug can shed excess fibers. This is normal and not because you aren't a professional tufter 😉 Such fluffing will gradually disappear over time. We recommend regular vacuuming of the rug for an initial period.


It happens and it is very common. If you see any loose ends of yarn, do not pull it instead, neatly clip with a pair of scissors.


Remove stains immediately.

  • With dry stains, we recommend scraping and vacuum clean the remaining bits.
  • With wet stains, lay a kitchen roll on the stain, then use lukewarm water and a cloth or sponge. Dampen the stain, soak up the water and then repeat the process until the stain is gone. Be careful not to wet the rug too much as this will affect the glue which holds the yarns in place.